Mobile App Updates 2018
If you forget your passcode, have an expired or temporary passcode, or proactively want to change your passcode, you can now do it within the mobile app.
Here is how it works:
Step #1: You will need to verify your Access ID, primary email address, and account number.
Step #2: Answer security questions.
Step #3: A temporary passcode will be generated that can be delivered by email or text. The temporary passcode expires after 30 minutes.
Step #4: Enter the temporary passcode, and then create and confirm your new passcode.
Change Passcode When It Has Expired
Step #1: Enter current Access ID and passcode.
Step #2: You will then be prompted to change your passcode because it has expired. You will enter your current passcode, and create and confirm a new passcode.
Step #3: You will be returned to the sign-on screen where you will enter your Access ID and new passcode.
Voluntarily Change Passcode
Step #1: Navigate to More --> Settings --> Change Passcode.
Step #2: Enter current passcode.
Step #3: Create and confirm a new passcode.
You must update your app in order to have access to this new feature. If you have any questions, please contact Robin Ebersohl or Casey Andrasko at 618-635-2234.
Message and data rates may apply.